Commercial Office Makegood Guide for Tenants
A commercial office makegood guide is most useful before the lease end date is close enough to create pressure. Once a business has booked its relocation, released staff communications and committed to a new workplace, the old premises can become an expensive afterthought. The result is often rushed contractor decisions, disagreements over scope and a handover that costs more than expected.
Makegood is the process of returning a commercial tenancy to the condition required under the lease. It may involve removing workstations, partitions, signage, cabling, joinery and branded finishes, then repairing walls, ceilings, floors and services. The exact obligation is not the same for every tenant. Your lease, any landlord agreement and the condition of the office when you took possession will determine what needs to be done.
Start with the lease, not the demolition plan
The makegood clause should be reviewed as soon as a move, renewal decision or major refurbishment is being considered. Look beyond the heading. The detail may sit in the lease schedule, fit-out guide, special conditions, correspondence from the landlord or documentation from the original fit-out.
A typical clause may require the tenant to remove all alterations, reinstate base-building services, repair damage and leave the premises clean and vacant. Other leases may specify particular finishes, require a defined condition at handover or give the landlord the option to keep selected improvements. A fitted boardroom, upgraded kitchenette or new flooring might be valuable to an incoming tenant, but it should never be assumed the landlord wants it retained.
If the language is unclear, seek advice from your property adviser or legal representative early. A clear written interpretation is far easier to manage than a scope dispute in the final week of occupancy.
Build a condition record
Find the original condition report, entry photos, fit-out drawings and any approvals issued during the tenancy. These records help distinguish pre-existing elements from tenant-installed works. If documents are missing, a site inspection with an experienced commercial interiors provider can establish a practical baseline and identify obvious reinstatement requirements.
Record the office thoroughly before work begins. Photograph walls, ceilings, floor finishes, doors, glazing, air-conditioning grilles, fire services, power outlets and common-area interfaces. This creates an objective reference point if questions arise during handover.
Define the commercial office makegood scope
A makegood scope needs to be specific enough to price and deliver, not simply a note saying “return to original condition”. Walk the site with the landlord or managing agent where possible and request their requirements in writing. This meeting can prevent assumptions about what will be removed, repaired or retained.
The work commonly falls into several connected areas:
- Removal of loose furniture, workstations, storage, appliances and unwanted equipment.
- Demolition of tenant-installed partitions, doors, feature walls, joinery, signage and decorative elements.
- Disconnection and reinstatement of electrical, data, audio-visual, hydraulic, mechanical and fire services.
- Repairs to ceilings, walls, flooring and finishes where previous works have left penetrations, marks or exposed areas.
- Professional cleaning, rubbish removal and preparation for the final inspection.
Not every tenancy will need every item. A lightly furnished office with no built works may only require furniture removal, minor repairs and cleaning. An office that has been altered over several years, particularly one with meeting rooms, custom joinery and additional services, requires a more detailed plan.
Check hidden services before removing anything
Partitions and ceilings can conceal cabling, sprinkler modifications, smoke detection changes, air-conditioning alterations and electrical feeds. Removing a wall without planning for these services can affect building compliance and create avoidable rectification work.
This is where a coordinated delivery team adds real value. The builder, electricians, mechanical contractors and fire-services specialists need to work from the same scope and sequence. Reinstatement is not just about making a space look empty. It needs to be safe, compliant and ready for landlord sign-off.
Plan around access, approvals and business continuity
In Melbourne CBD buildings and busy suburban commercial centres, loading dock bookings, lift access, after-hours rules and contractor inductions can determine the programme as much as the physical work. Most building managers will require certificates of currency, work permits, lift protection and approved access times before contractors can start.
Allow time for these requirements. Some work can be completed while staff are still operating from the office, such as removing surplus furniture or clearing storage areas. Noisy demolition, service disconnections and final cleaning are usually better scheduled after the business has moved out. The right approach depends on your operational needs, building rules and the complexity of the works.
Landlord approval may also be needed for alterations to base-building systems. This includes changes involving fire protection, air-conditioning, electrical switchboards and hydraulic services. Approval processes can take longer than expected, particularly where updated drawings or compliance documentation are required.
A realistic programme should include the date the new premises will be operational, the final day of trading at the old office, access windows, contractor lead times, repairs, cleaning and a contingency period before the lease expiry. Aim to finish ahead of the formal handover date. That buffer gives you room to address defects without holding over the tenancy.
Budget for the full cost, not just removal
Makegood costs vary significantly. Square metre rates can be useful as an early guide, but they are not a substitute for a site-specific assessment. The age of the fit-out, number of service changes, access constraints, floor condition and landlord requirements all affect the final figure.
The most common budget surprises are hidden beneath finishes or above ceilings. Carpet tiles may not match after partitions are removed. Ceiling grid and tiles may need replacement where services have been changed. Paint touch-ups may be visible, requiring a broader repaint. Previous contractors may also have left redundant cables or non-compliant service modifications that only become evident during demolition.
Ask for a clear scope, exclusions and allowances. Fixed-price delivery gives greater confidence when the scope has been properly investigated, while provisional sums may be appropriate for genuinely unknown conditions. The key is transparency. Decision-makers should know what is included, what could change and who is responsible for approvals and documentation.
It can be tempting to choose the lowest demolition quote. However, a low initial price can become costly if service reinstatement, building coordination, waste disposal, repairs or final cleaning have been excluded. A coordinated makegood provider can manage these trades under one programme, reducing the risk of gaps between contractors and competing accounts of responsibility.
Treat handover as a project milestone
The final inspection should not be the first time the landlord sees the completed space. Arrange a pre-handover walk-through once the major works are complete. This gives both parties an opportunity to identify minor items such as paint marks, ceiling tile replacements, floor repairs or remaining labels before the formal handover.
Prepare a handover pack containing relevant approvals, compliance certificates, service records, photographs and confirmation of completed works. The exact documents will depend on the building and scope, but organised records demonstrate that the tenancy has been responsibly returned.
Before returning keys or access passes, check that all tenant property has been removed. This includes archived files, IT equipment, kitchen contents, security passes, branded decals and stored items in cupboards or comms rooms. Confirm arrangements for any furniture the landlord has agreed to retain, preferably in writing.
Use makegood as part of your relocation strategy
A makegood project is often treated separately from the new fit-out or office relocation. In practice, the projects are closely linked. Furniture that is not moving to the new workplace may need to be sold, donated, recycled or removed. Timing the move and makegood together can minimise double handling, reduce storage costs and keep staff disruption under control.
For businesses undertaking a relocation or refurbishment across Melbourne, a single accountable project partner can coordinate the outgoing makegood with the incoming workplace. Integrity Office manages commercial interiors projects from planning through to handover, helping clients coordinate building requirements, trades, furniture and programme commitments under a clear delivery plan.
The best outcome is not simply an empty office. It is a documented, compliant handover that protects your lease position, avoids unnecessary holding costs and lets your team focus on settling into the next stage of the business.